Frequently Asked Questions

General Information & Services 

We are located at 39 Interlink Drive, Craigieburn, VIC 3064, Australia. You’re welcome to visit our store to browse our full range of mobility and rehabilitation equipment, get expert advice or test out products before you buy. If you need directions or have questions, feel free to contact us at Sales@rightchoicemobility.com.au or call us on (+61) 0478 815 552 or (+61) 0383 891 966.
Right Choice Mobility proudly supplies mobility and rehabilitation products across Melbourne and throughout Victoria, with delivery options available Australia-wide. Whether you’re in metropolitan Melbourne or a regional area, we can arrange safe, reliable delivery straight to your home or healthcare facility.

Beyond our main categories—walkers, scooters, wheelchairs, shower aids, commodes and electric beds, we also stock a variety of accessories and specialised equipment. This includes:

  • Electric beds & mattresses
  • Standing lifters and bath lifters
  • Slings and pressure cushions
  • Stairlifts and other home-access solutions
  • Incontinence Aids

If you’re looking for something specific, our team can help you find the right equipment for your personal or clinical needs.

Choosing the right mobility aid depends on your lifestyle, level of independence, environment and physical needs. Our experienced team is here to help. We’ll take the time to understand your situation and recommend options that offer comfort, safety, and practicality. We also have an on-site Physio / OT professional available to assist you in selecting the most suitable mobility solution for your specific needs. Please note that appointments with our OT must be booked in advance. You can visit our Craigieburn store, call us or email Sales@rightchoicemobility.com.au for personalised assistance.
Yes, we accept NDIS/ My Aged Care and other government-funded programs for eligible clients. If you are an NDIS/My Aged Care participant we can assist with quotes, invoices, in-home trials and product information to make your claim process simple and transparent.

Ordering, Shipping & Returns

Shipping costs depend on the size, weight and delivery location of your order. For customers in Melbourne and surrounding suburbs, we offer affordable, transparent delivery rates. You can view shipping charges at checkout or contact our team at Sales@rightchoicemobility.com.au for an exact quote before placing your order.
Delivery times vary depending on product availability and your location. Orders placed before 5:00 PM AEST are eligible for same-day dispatch, subject to stock availability. Regional deliveries may take slightly longer. If an item is on backorder, we’ll notify you of the expected dispatch date and keep you updated throughout the process.

If you need to return an item, please ensure it meets the following conditions:

  • The item is unused, unopened and in its original packaging
  • The return request is made within 30 days of delivery
  • A restocking fee (up to 20%) may apply
  • Shipping fees are non-refundable

Please note, due to hygiene and safety reasons, we cannot accept returns for the following:

  • Oxygen and respiratory equipment
  • Bathroom and toileting aids
  • Medical or consumable products
  • Cushions, braces, or other hygiene-sensitive items
All new mobility and rehabilitation products come with a manufacturer’s warranty that covers parts and workmanship for a specified period (depending on the product). We’ll provide full warranty details at the time of purchase and assist with any warranty claims should an issue arise.
Yes, we regularly offer mobility scooter sale offers on selected models throughout the year. Check our Mobility Scooters page or contact our sales team for the latest promotions and discounts.

You can easily check stock availability by visiting our Lift Chairs or Electric Beds categories on our website. Products marked as “In Stock” are ready to order, while others may show as “Backorder” or “Out of Stock.” If you’d like to confirm availability or reserve an item, please email Sales@rightchoicemobility.com.au or call us on (+61) 0478 815 552 or have a chat with our friendly staff for any further assistance.

Yes, we do. Right Choice Mobility offers rental options for a variety of equipment to support short-term recovery, trial periods, or temporary mobility needs. Our Rental Range includes wheelchairs, walkers, electric beds, and other rehabilitation aids.

Mobility Scooters

When choosing a mobility scooter, consider how and where you plan to use it. Key factors include:
  • Terrain: Whether you’ll be using it indoors, on footpaths, or outdoors on uneven ground.
  • Portability: If you need to transport it in a vehicle or store it easily.
  • Comfort: Seat design, suspension, and adjustability.
  • Battery size and weight capacity: To ensure it suits your individual needs.
Our team can help you compare models and find the ideal scooter for your lifestyle and budget. We also have an on-site Physio / OT professional available to assist you in selecting the most suitable mobility solutions for your specific needs.
Yes. We stock a range of lightweight and portable scooters that are perfect for travel or daily transport. Many models can be folded or disassembled easily to fit into a car boot or travel case. These scooters are ideal for people who need compact, convenient mobility without compromising comfort or safety.
You can view our full range of mobility scooters at our Craigieburn showroom, located at 39 Interlink Drive, Craigieburn VIC 3064, Australia. We have a wide selection of models available for demonstration. You can also explore our range online at rightchoicemobility.com.au.

To keep your mobility scooter in top condition, regular care is essential:

  • Charge the battery regularly, ideally after each use and avoid letting it completely discharge.
  • Store the scooter indoors or under cover to protect it from moisture and extreme temperatures.
  • Clean the frame and controls with a damp cloth to remove dirt and dust.
  • Schedule periodic servicing to ensure electrical and mechanical parts are in good working order

Lifting Chairs 

A lift chair is a specially designed electric recliner that helps users sit down and stand up safely with minimal effort. It’s powered by an electric motor that gently raises or reclines the chair at the push of a button, making it ideal for people with limited mobility, arthritis or balance issues.

Our mobility recliner chairs are designed for comfort, functionality, and long-term support. Key features include:

  • Electric lift and recline mechanisms for easy movement.
  • Adjustable positioning for reading, resting, or sleeping.
  • Soft cushioning and lumbar support for maximum comfort.
  • Sturdy frames and durable upholstery to ensure stability and safety.
  • Optional accessories such as side pockets and heat/massage functions.

Electric lift chairs come with different motor options to support comfort, positioning and ease of movement. At Right Choice Mobility, we offer:

Dual-motor chairs: These allow the backrest and footrest to move independently, giving users more flexibility to recline or elevate their legs at the angle they prefer. Ideal for those who need comfort customisation for daily use.

5-motor chairs: Designed for advanced comfort and support, these provide multiple points of adjustment, including headrest, lumbar support and foot positioning, ideal for users who spend long periods sitting or require specialised postural assistance.

Our team can help you choose the right motor configuration based on your comfort needs, mobility level and lifestyle.

Yes, absolutely. You can visit our showroom at 39 Interlink Drive, Craigieburn VIC 3064, to test our full range of electric lift chairs. Our friendly team will demonstrate how the chairs work and help you find the perfect fit for your height, weight, and comfort requirements.
Yes, we offer electric lift chairs in a variety of sizes, fabrics and colours to suit different body types and home interiors. Options include compact models for smaller spaces, medium and large chairs for extra comfort, and a wide range of upholstery materials, from soft fabric to easy-clean leather-look finishes.

Bathroom Aids & Commodes

Essential bathroom aids help improve safety, comfort, and independence for elderly or disabled individuals. Common products include shower chairs, bath seats, grab rails, over-toilet aids, bath lifters, and commode chairs. These aids minimise the risk of slips and falls while making daily routines easier.
Yes, all our bathroom aids are designed for use in wet, humid environments. They are made from non-corrosive materials, such as aluminium and plastic, and feature non-slip rubber feet and drainage holes for maximum safety. Most portable items don’t require professional installation, but fixed aids like grab rails or wall-mounted supports may benefit from being installed by a qualified technician to ensure stability and proper fit.
A commode chair is a portable toilet designed for users who have difficulty accessing a standard bathroom. It can be placed beside the bed or anywhere in the home for convenience. A shower commode chair is designed for use in the shower and over the toilet. It’s made from waterproof, rust-resistant materials and often features lockable castor wheels for safe mobility during bathing or toileting.
Yes, we stock a variety of lightweight, portable commodes ideal for travel, temporary use or small spaces. These models are foldable, easy to clean and quick to assemble, making them perfect for users who need flexibility without compromising comfort or safety.
When choosing a commode, consider the user’s height, weight, mobility and intended use (bedside, shower, or over-toilet). Adjustable height options and weight-rated frames ensure proper support and comfort.

An electric bed offers multiple health and lifestyle benefits, especially for seniors or those with mobility issues. These include:

  • Improved circulation by elevating the head or legs.
  • Reduced back and joint pain through customised positioning.
  • Enhanced comfort for sleeping, reading, or resting.
  • Greater independence, allowing users to adjust their position without assistance.
  • Better pressure relief when used with pressure care mattresses, reducing the risk of bedsores.

When choosing an electric bed, look for:

  • Smooth, quiet motor functions for easy adjustment.
  • Multiple positioning options for head and leg elevation.
  • Compatible mattress types, such as pressure-relief or memory foam options.
  • Sturdy bed frames with safety side rails if needed.
  • Ease of cleaning and maintenance.

Our team can help you select a model that best fits your comfort, medical, and space requirements.

We offer both options. You can purchase a complete electric bed set (including the frame and mattress) or just the electric bed frame if you already have a suitable mattress. We also supply specialised electric bed mattresses designed for pressure care, comfort and durability.
You can browse and purchase our electric beds online in our Electric Beds category or visit our Craigieburn showroom at 39 Interlink Drive, Craigieburn VIC 3064. Our store features multiple models on display, allowing you to test their comfort and features before buying.
Some models require minimal assembly, such as attaching the headboard or side rails, while others come partially pre-assembled. Our delivery team can assist with setup upon request to ensure safe and correct installation. If you prefer to assemble it yourself, we provide clear instructions and support over the phone or email at Sales@rightchoicemobility.com.au.